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E-Commerce Industry- Skill Development Training Program

To equip participants with essential knowledge, practical skills, and job readiness tools required to succeed in entry-level or junior-level roles within the E-Commerce industry, including operations, sales, support, logistics, and customer service.

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Career Helmet

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Industry-Specific Training Programs

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OVERVIEW

The E-Commerce Industry – Skill Development Training Program is meticulously designed to empower 12th pass, graduate, and postgraduate students with essential semi-skilled knowledge and practical competencies. Spread across 3 months of weekend classes, the program aims to bridge the skill gap for aspiring professionals seeking entry-level or junior roles in India’s rapidly growing E-Commerce sector.

In Month 1, participants will explore the E-Commerce domain’s fundamentals – understanding various business models, platform structures, logistics, customer experience, and payment systems. Month 2 dives into digital commerce’s front end – product marketing, online promotions, customer service, affiliate networks, and CRM support. Finally, Month 3 prepares students for the workplace through modules on soft skills, resume development, mock interviews, and placement guidance.

This holistic program integrates real-world learning with corporate insight, ensuring job-readiness by the end of 24 structured sessions. Tailored for learners from all academic backgrounds, the program opens a pathway into a diverse range of roles such as E-Commerce executive, operations assistant, customer service associate, and digital sales support. With dedicated mentorship, industry-led modules, and placement support, this training initiative serves as a launchpad for youth employment in India’s digital retail economy.

Curriculum

Duration: 3 Months | 24 Weekend Sessions

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Month 1 - Industry Fundamentals & Domain Overview (Sessions 1–8)
Objective: Participants will develop a clear understanding of the E-Commerce industry's ecosystem, including business models, marketplace operations, backend logistics, and customer journey insights. The foundation will enable them to relate theoretical knowledge with real-world applications and pave the way for deeper learning in subsequent months.
Month 2 - Sales, Marketing & Support (Sessions 9–16)
Objective:Participants will gain insights into sales strategies, digital marketing techniques, platform promotion methods, and customer support skills. The goal is to understand front-end selling as well as service support functions crucial for retaining E-Commerce customers.
Month 3 - Soft Skills & Placement Preparation (Sessions 17–24)
Objective:This month will polish participants’ communication, interpersonal, and interview handling skills. It will also prepare them for real-world job applications, resume creation, and employer expectations, ensuring job readiness upon completion of the program.

ADDITIONAL FEATURES

Expert Guest Sessions from E-Commerce Professionals

Handouts and Notes for each session

Soft Skills Toolkit (PDF guide)

Industry-Aligned Curriculum

Access to Placement Assistance Cell

Resume & LinkedIn Profile Building Support

1:1 Mentoring Sessions by Industry Professionals

Certification upon Completion

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